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Hunt / Weintraub

The Coaching Manager

Developing Top Talent in Business

Medium: Buch
ISBN: 978-1-4129-7776-0
Verlag: SAGE Publications
Erscheinungstermin: 01.07.2010
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The Coaching Manager is a timely and valuable resource for leaders interested in fostering a culture of coaching in contemporary organizations. Evidence-based strategies and real-world exemplars are provided for cultivating talent today and inspiring success for the future.”
—Patricia A. Hickey, PhD, MBA, RN, FAAN, Vice President, Cardiovascular and Critical Care Services Children’s Hospital Boston

“The second edition takes into account the new challenges and opportunities posed by an increasingly global workforce, new technology, and a persistent and rapid pace of change. The authors have, once again, provided an excellent handbook for any manager who wants to be an effective coach, and any individual who wants to leverage the potential of coaching in varied and commonly encountered situations at work.”
—Kathy E. Kram, PhD, Shipley Professor in Management Boston University

A tested approach to developing top performers in business

Unlike coaching books that focus on performance problems, The Coaching Manager presents a developmental coaching methodology that managers can use to guide employees to achieve higher levels of skill, experience greater engagement with organizations, and promote personal development. Clearly written, without jargon, specific coaching techniques are illustrated through short case studies and self-assessment exercises that help readers apply the principles in their own lives.

Produkteigenschaften


  • Artikelnummer: 9781412977760
  • Medium: Buch
  • ISBN: 978-1-4129-7776-0
  • Verlag: SAGE Publications
  • Erscheinungstermin: 01.07.2010
  • Sprache(n): Englisch
  • Auflage: 2. Auflage 2010
  • Produktform: Kartoniert
  • Gewicht: 454 g
  • Seiten: 328
  • Format (B x H): 152 x 229 mm
  • Ausgabetyp: Kein, Unbekannt
  • Vorauflage: 978-0-7619-2419-7
  • Nachauflage: 978-1-4833-9165-6

Autoren/Hrsg.

Autoren

Hunt, James M.

Dr. James M. Hunt is an associate professor of management and former Chair of the Management Division at Babson College, in Wellesley, Massachusetts. There he teaches leadership, talent development and creativity. James has consulted to numerous business and health care organizations on the development of an organizational coaching capability, executive coaching, and talent development by managers. His current research is on the relationship between creativity, uncertainty and career development. He co-lead the design of Babson’s innovative Talent Management course in the MBA Program and lead the redesign team for Babson’s flagship course, Foundations of Management and Entrepreneurship. Formerly, he was faculty co-director of the Babson College Coaching for Leadership and Teamwork Program and a founder and former faculty co-director of the Babson Executive Education Coaching Inside the Organization program, designed for organizational development and human resource professionals. James is coauthor of the book The Coaching Organization: A Strategy for Developing Leaders, a groundbreaking study of best practice companies and coaching, published by Sage (2007). Dr. Hunt graduated from the Massachusetts Institute of Technology with a bachelor’s of science degree and received a doctorate in business administration from Boston University Graduate School of Management, where he studied career and leadership development and work/life balance

Weintraub, Joseph R.

Dr. Joseph R. Weintraub is a professor of management and organizational behavior at Babson College in Wellesley, Massachusetts where he serves as the founder and faculty director of the Babson Coaching for Leadership and Teamwork Program. He is also the faculty director of the Management Consulting Field Experience Program at Babson, an experiential project management program providing consulting services to both the for profit and not-for-profit sectors. Dr. Weintraub is an industrial-organizational psychologist who focuses in the areas of individual and organizational effectiveness including leadership development, coaching, team effectiveness, innovation, and performance management. His work on coaching has received several awards, including the “Management Development Paper of the Year” from the Academy of Management. He is the coauthor of The Coaching Organization: A Strategy for Developing Leaders (Sage, 2007). Dr. Weintraub’s work has appeared in a number of publications including the MIT Sloan Management Review, Organizational Effectiveness, The Wall Street Journal, the Journal of Management Education, and The European Financial Review. Dr. Weintraub serves as Faculty Director at Babson Executive Education, where he is the cofounder and codirector of Coaching Inside the Organization, an innovative certification program for internal organizational coaches. In addition to his work at Babson, Dr. Weintraub is also president of Organizational Dimensions, a management consulting and assessment firm based in Wellesley. He spends much of his consulting practice in helping organizations to develop their own coaching managers. He also develops and delivers leadership development programs in a variety of organizations around the world. His clients have included General Electric, Bose, Fidelity Investments, Citizens Bank, EMD Serono, Boston Children’s Hospital, Ocean Spray, and T-Mobile. He is also the co-developer of InnoQuotient, a comprehensive survey tool that measures the culture of innovation in organizations. Dr. Weintraub received his B.S. in psychology from the University of Pittsburgh and both his M.A. and Ph.D. degrees in industrial-organizational psychology from Bowling Green State University. He can be contacted at weintraub@babson.edu.

Preface
Acknowledgments
1. Introduction: The Coaching Manager
Coaching Can Help, for Employees Who Want to Learn
Coaching Is Good for You
Why Don’t More Managers Coach?
Coaching and Learning
The Coaching Manager and Emotional Intelligence (EQ)
Coaching Isn’t the Same as Mentoring
Why Think About Becoming a Coaching Manager?
Your Approach to Coaching Determines the Outcome of Your Effort
2. An Overview of Developmental Coaching
Developmental Coaching: An Example
A Simple Model of Developmental Coaching
As You Experiment With Coaching
3. Defining Success as a Coaching Manager
Coaching Managers Focus on Running a Business
Not Just Results, but Process: How the Work Gets Done
What Should the Coaching Manager Pay Attention To? Competency
If Your Company has a Competency Model
If Your Company Does Not Have a Useful Competency Model
Coaching and Selection
Summary
4. Creating a Coaching-Friendly Context
Case 4.1: Financial Co.—A Learning Context?
The Values and Practices of the Coaching-Friendly Context
The Coaching-Friendly Context and the High-Performance Organization
Creating a Coaching-Friendly Context in Your Business Unit
Case 4.2: Fred, the Coach
Protecting a Coaching-Friendly Context Over Time
The Future of the Coaching-Friendly Context
5. The Development of a Coaching Manager and the "Coaching Mind-set"
The Naturals
The Manager Who Learns to Coach
Can Anyone Learn to Coach?
The Coaching Mind-Set: An Attitude of Helpfulness
The Coaching Manager
6. The "Coachable" Learner
The Question of “Coachability”
Case 6.1: The Reluctant Coachee?
What do Employees Want From Their Managers?
Hallmarks of the Coachable Learner
The Problem of Impression Management
Barriers to Coaching: What Does an Apparent Lack of Coachability Look Like?
Coachability: Treat Each Employee as an Individual
7. Stopping the Action and Starting a Coaching Dialogue
Case 7.1: George, the Struggling Team Leader
Seizing a Coaching Opportunity With a Coaching Mind-Set
Being Vigilant for Learning Opportunities
Assessing the Importance of the Opportunity
Is the Timing Right?
Establish or Reestablish Rapport
Ask Reflective Questions, Listen for Understanding
On Learning to Ask Useful Questions
Help the Employee Define and Take Ownership of the Real Issue
Follow-Up: Ask the Employee About Useful Next Steps
Practice Cases: Stopping the Action and Starting the Dialogue
Case 7.2: Is John Headed for Burnout?
Case 7.3: Sara, the Frustrated Superstar
Stopping Time and the Coaching Dialogue
8. The Coaching Mirror
Why Are Performance Data, Even Observational Data, Suspect?
The Real Problem: Our Tendency to Draw Inferences From Selected Data
Error and Expectations: What You See Is What You Get
Getting the Most From Direct Observation and Other Approaches to Gathering Performance Data
The Coachee’s Role
The Coaching Manager as Observer: Promoting Learning and Performance, From the Sidelines
9. Provinding Balanced and Helpful Feedback
The Benefits of Feedback
The Problem With Feedback
Making Feedback Useful – A Summary
The Basics of Providing Balanced Feedback
The Emotional Impact of Feedback
Maximizing the Value of That Imperfect Instrument, Feedback
Your Development as a Provider of Feedback
10. What Does It All Mean? Collaboratively Interpreting Learning Needs
Case 10.1: What’s Going On With Jack?
Do You Need to Know Why?
The Coaching Dialogue
Root Causes
Individual Factors
Cultural Factors
Team and Organizational Factors
The Importance of “Getting It Right” When Interpreting Performance
11. Goal Setting and Follow-Up: Making Change Happen
Planned Development
Setting Goals
How People Change
Unfreezing
Change
Refreezing
Building Commitment for Learning and Change
Conclusions: Goal Setting and Follow-Up
12. Coaching and Career Development
An Overview of Career Development in the Modern Organization
Knowing What You Want
Choosing Learning Goals
Who You Know Does Count: Networks, Supporters, and Blockers
Using Developmental Coaching to Address Career Concerns and Promote Career Development
Coaching for Career Development
Case 12.1: The Good Employee Who Has Become Bored With Her Job
Case 12.2: The Employee Who Wants to Move Up (Too Fast!)
Case 12.3: The Employee With Work and Family Concerns
Conclusions: Developmental Coaching and Career Development
13. Developmental Coaching and Performance Problems
Causes of Performance Problems
Poor Managers and Poorly Communicated Expectations
The Wrong Person in the Wrong Job
The Right Person in the Wrong Situation
Personal Problems
Case 13.1(a): What the Manager Sees
Case 13.1(b): What the Manager Hears
Case 13.1(c): What the Manager Never Knew
Character
Team Problems
Organizational Change
Addressing Performance Problems: Some Coaching Guidelines
14. Using Coaching to Leverage the Investment in the Classroom
The Nature of the Problem
Transfer of Learning
Case 14.1: The Wrong Executive Education Experience at the Wrong Time
Case 14.2: Leadership Education That Helped
Case 14.3: The Challenge of Becoming More Strategic
Making the Most of Classroom Learning
Defining the Learning Goal
Choosing the Right Program
Following Up
The Classroom and the Coaching Manager
Epilogue: The Coaching Manager
Technology and Coaching
Changing Demographics
Coaching in Tough Times
The Relationship With the Coaching Manager Is the Key
A Final Word for Our Coaches, Old and New
Appendix
References
Index
About the Authors