ENABLING END-USERS

This introductory book suggests ways of approaching some of the problems library and information professionals face as they prepare to offer end user education or training through personal tuition. Advice is given about how to take stock of existing library and information services in relation to their place and value within organisations. It examines issues about who needs end user education and training, what they might need and how it can be delivered. Guidance on planning and running individual, group and workshop training is provided.